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15 Days Easy Return & Exchange
Items(except final sale products, items with special notes)can be returned or exchanged within 15 days from the delivered day.
Return & Exchange Conditions
1. Please contact us within 15 days starting from the day you receive your order.
2. Final sale products are not covered by warranty.
3. Returns must be received in new condition, unused, unworn, unwashed, unaltered in any way. Items returned with obvious use, makeup, deodorant, perfume or stains will be subjected to refusal.
4. Any addresses on the parcel is not approved as return address. Returned package without authorized return address from customer service representatives will not be refunded or exchanged.
5.We do not offer Freight To Collect (FTC) service for the packages returned.
6.Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
Contact our customer service at email@example.com to get a return authorization and return address.
We offer full refund if the order is cancelled within 24 hours of your purchase. You should submit a help ticket from Contact us once your decide to cancel the order. For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fees. We will process the refund within a week after receiving your return package. FYI: It will take longer time (maybe 1 to 2 weeks depending on which CC company is) to process the refund for the bank if your original payment method is credit card. We will NOT accept order cancellation request if the orders have been shipped.
If you run into any issues, feel free to drop us an email at firstname.lastname@example.org.